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William Jackson

Software Engineer · Sysadmin · GitHub · LinkedIn

I am an experienced software engineer specializing in Python back-end web development. I have also worked as a systems administrator, managing and troubleshooting Windows, MacOS, and Linux platforms.

Education

2008

Bachelorʼs degree in Computer Science from The University of Texas at Austin.

Experience

May 2018 – present

Support Engineer at Informatica.

  • Design, build, deploy, monitor, and maintain internal web services to meet the business needs of a global sales organization.
  • Participate in the entire software lifecycle, including requirements gathering, implementation, maintenance, and decommissioning.
  • Manage and automate infrastructure in AWS, Azure, and GCP.
  • Design and manage data integration jobs.
  • Recognized multiple times for innovation and teamwork.
Feb 2016 – May 2018

Software Developer & IT Systems Administrator at Sisu.

  • Develop, deploy, and maintain internal tools (including full-stack web apps) using C#, Python, HTML, and JavaScript to automate and streamline business processes.
  • Develop industrial automation projects with National Instruments LabVIEW.
  • Manage all information technology resources company-wide: network and server infrastructure, including DNS, DHCP, VPN, file and backup servers, Subversion, internal and external web servers, and VMware ESXi host. Provide end-user support for all employees.
May 2010 – Feb 2016

Systems Administrator II at The University of Texas at Austin.

  • Provide on-site computer support for vice presidents, associate vice presidents, and other administrators. Windows and MacOS troubleshooting.
  • Package and distribute software with System Center Configuration Manager and Absolute Manage. Manage computers with Active Directory and Group Policy. Automate tasks with VBScript, PowerShell, and Python.
Oct 2007 – May 2010

Senior Desktop Support Specialist at The University of Texas at Austin.

  • In-person computer support for high-profile staff members. Window and MacOS troubleshooting. Active Directory and Group Policy management.
Aug 2005 – Oct 2007

Help Desk Representative at The University of Texas at Austin.

  • Provide computer support in person and over phone, email, and chat for students, faculty, and staff.

Links

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